Comments on: A Soft Selling question that turned a £5 order into a £500 order http://www.theaccidentalsalesman.com/generating-sales-leads/a-soft-selling-question-that-turned-a-5-order-into-a-500-order/ Free online sales training with Richard White Wed, 10 Mar 2010 16:38:35 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: dacquah04610 http://www.theaccidentalsalesman.com/generating-sales-leads/a-soft-selling-question-that-turned-a-5-order-into-a-500-order/comment-page-1/#comment-60 dacquah04610 Thu, 27 Aug 2009 12:31:33 +0000 http://www.theaccidentalsalesman.com/?p=1059#comment-60 I think that your advice is fantastic but it's attracting the sales that I am finding difficult. I am not being contacted, there are no enquiries therefore these techniques cannot be adopted. I think that your advice is fantastic but it’s attracting the sales that I am finding difficult. I am not being contacted, there are no enquiries therefore these techniques cannot be adopted.

]]> By: NikkiPilkington http://www.theaccidentalsalesman.com/generating-sales-leads/a-soft-selling-question-that-turned-a-5-order-into-a-500-order/comment-page-1/#comment-56 NikkiPilkington Wed, 01 Jul 2009 11:12:55 +0000 http://www.theaccidentalsalesman.com/?p=1059#comment-56 I think lots of people take the easy way out and just 'grab the sale' rather than querying whether what the person wants to buy is actually what they need. In lots of cases this is OK, the worst tht happens is that the client doesn't spend any more money. But in other cases it could be that the client has been competely mis-sold, and his/her expectations have not been managed (how can the salesperson manage expectations if they don't ask the questions) and this can lead to bad feeling and a non-returning customer saying not very complimentary things about you. It's always best to try and find out whether what the client thinks they want to buy is actually the right thing for ther needs. I think lots of people take the easy way out and just ‘grab the sale’ rather than querying whether what the person wants to buy is actually what they need.

In lots of cases this is OK, the worst tht happens is that the client doesn’t spend any more money.

But in other cases it could be that the client has been competely mis-sold, and his/her expectations have not been managed (how can the salesperson manage expectations if they don’t ask the questions) and this can lead to bad feeling and a non-returning customer saying not very complimentary things about you.

It’s always best to try and find out whether what the client thinks they want to buy is actually the right thing for ther needs.

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