You spend a lot of time, effort, and money winning a new customer. You treat them well and they come back for more and more, right? Are you sure? My experience this morning with the service department of a prestige car dealer is beyond belief.
We have bought a sim...
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on May 2nd, 2008 at 1:04 pm
I believe that what you are referring to is “company philosophy”. The management must make sure that their team share the same vision and philosophy as they do and reflect that during their every day activities in the office.
If one team member doesn’t share the same vision, then I believe that this person shouldn’t work there as they can be a risk, as shown in your example above, to losing clients and in some cases, even infect other employees with their no-good attitude. I’ve seen it happen.